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Terms and Conditions

Accommodation bookings will be required to provide a credit card as security against incidentals during your stay. If there is no credit card on the booking, a $200 cash bond will be required. This bond will be refunded on departure.

CANCELLATION/REFUND/BOOKING POLICY

All cancellations and/or refund requests must be provided in writing.

Cancellations providing more than 14 days notice in relation to the scheduled arrival date will not forfeit any monies paid. Cancellations providing less than 14 days notice in relation to the scheduled arrival date will forfeit the total cost of accommodation.

In the instance of a part-cancellation, the manager reserves the right to adjust any tariff that had been previously agreed upon based on the renewed number of bookings or total guests numbers.

Cancellation fees may also be held against accommodation that is no longer required depending on the length of notice given to the property.

Please Note: This policy does not apply after the booking has commenced.

 

Credits:

• Credits can only be taken on direct bookings and excludes any bookings via online travel agents (Expedia, Wotif, Booking.com etc.) • Monies paid against a booking that has been cancelled as per the cancellation terms can be held in credit for a future booking. • Credits are valid for 12 months from the date a booking was cancelled. • Credits may be refundable for up to 12 months, if a refund was applicable at time of cancellation. After this point any monies paid are forfeited.

Refunds of deposits and fees paid are available from Bella Villa Motor Inn under the following circumstances. All cancellations and/or refund requests must be provided in writing.

PLEASE NOTE: Where a deposit or prepayment is to be refunded, an administration fee will be charged.

Refund Conditions

Providing the necessary notice has been given and you are able to receive a refund, the remaining deposit will be refunded either by:

Credit Card – Refunded onto the credit card. The same credit card must be used for credit refund as the one that paid the deposit.

EFT TRANSFER – (Direct credit) – Direct into guest bank account. Guest must supply their BSB, ACCT. NO. & Account Name.

PLEASE NOTE: ALL REFUNDS ARE PROCESSED WEEKLY

 

General terms

Bella Villa Motor Inn does not accept bookings from persons under the age of 24 years of age. All guests under the age of 18 must be accompanied by a responsible adult such as a parent or guardian. We reserve the right to cancel any reservation where this condition is not met.

 Pets are not permitted at the Motel. Disability support animals may be accepted at management discretion.

While we do our best to accommodate a preferred room number, This is not guaranteed.

 
Risk Warning

Park management wishes to warn all persons who engage in any activity for recreation, enjoyment, leisure or relaxation on or near the Motel grounds, that the pursuit of such activities involves the risk of harm or serious personal injury including death, drowning, head, eye or spinal injury, paralysis, broken limbs or strains. Prior to undertaking any such activity, all occupants, guests or other persons should ensure and be satisfied that they are aware of all risks involved, including those risks associated with any pre-existing health condition. Such activities and facilities are varied and may include: swimming pools and water activities; operation of vehicles, plant and equipment; sporting and children's activities; exercise and gym equipment; interaction with wildlife; trips, falls and collisions including interaction with other guests and their property; walking or running over uneven surfaces and grounds, tiled surfaces and wet areas which may result in slips, trips or falls; walking in unlit / poorly lit areas which may require a person to provide and carry a torch or other form of lighting; activities with exposure to the natural environment (flora & fauna) including the risk of falling tree limbs. All persons who engage in recreational activities do so at their own risk. Children and infants must be supervised by an adult at all times. By entering the Motel it is accepted that all activities including recreational activities are not free of risk and that management is not liable for any loss, damage or injury arising from such activities. On entry, it is also agreed that management, owners, employees or agents are indemnified against all claims for injury, loss, damage or theft of property.

 

Swimming pools and water activities:

Use of swimming pools and associated facilities may result in serious personal injury including death, drowning, head, eye or spinal injury, paralysis, broken limbs, strains or lacerations. Flips, somersaults and inverted maneuvers into the water are dangerous and prohibited. Other risks include diving head first, slips, trips, falls, running on wet surfaces and not providing adequate supervision to children.

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